There’s nothing more annoying than paying for defective products. There are even cases where the retail stores would deny any claims of product replacement or a refund.
Here are a few pointers to avoid this situation:
1.Demand for an Official Receipt
Never make a transaction without getting an official receipt. The store can easily deny your claim without any proof of purchase. In case they issue a voucher, request for a deed of sale for legal documentation.
2.Check the Product or Service Warranty
Just like the official receipt, every product you buy from a retail store should come with a warranty. Check their policy for refund or replacement. They should be clear with their terms. If you notice any questionable items, talk to the store manager to avoid discrepancies in the future.
3.Vent and Write Your Complaints
Meg Marco, the editor of Consumerist, recommends putting everything in writing. Deal with your emotions and be professional with your complaints. You don’t need to make any threats. Make it as formal as possible and stick to relevant details.
In addition, you need to be clear about what you want from them. You can mention your “conditions of satisfaction” but be reasonable with your demands.
4.Consult a Legal Professional
If you think the store owner has not given you fair treatment, it’s better to take legal actions. Many lawyers in New York, for example, have helped people in filing a consumer complaint. This includes false advertising, overcharges, refusing an exchange or refund, selling damaged or defective products, providing illegal receipts, and many more.
Consider taking photos of the damaged goods you’ve bought from the store for proper documentation. Saving your conversation with the store manager can also help you when filing a complaint.
While having a dispute with store owners are sometimes unavoidable, you should always be prepared to back up your claims. Make sure you have the necessary documentation of your transactions.